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Broke the AF knob on my K3 - great service from Elecraft!

Discussion in 'Ham Equipment' started by Moleculo, May 10, 2011.

  1. Moleculo

    Moleculo Administrator Staff Member

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    The other day I noticed that the AF knob was loose on my Elecraft K3. I got out the required alan wrench and proceeded to tighten up the two set screws that hold it in place. Unfortunately, I over tightened them and it cracked the knob badly.



    I emailed a parts request to Elecraft and was pleasantly surprised when the followed up letting me know that they would send me two replacement knobs for free! They said that they had changed the design of the knob for this exact problem and the new ones would prevent that.

    That's what I call great service!
     
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  2. TonyV225

    TonyV225 Supporting Member

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    Dont get any better than that Tim!!!
     
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  3. hookedon6

    hookedon6 W9WDX Amateur Radio Club Member

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    i don't have a K3, so, i'm asking,..........

    is there more than one knob on a K3?:blink:
     
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  4. MrSuburban

    MrSuburban Guest

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    Yep that radios junk now wanna sell it? LOL
     
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  5. VA3ES

    VA3ES Old Buzzard

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    WHAT?????
    That's an outrage!!!! The very least they could do is send you a whole new rig!!!

    You call that customer service? :thumbdown:
     
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  6. Moleculo

    Moleculo Administrator Staff Member

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    There are actually two knobs on the rig of the same size/design. The RF Gain/Squelch knob is directly below the AF knob. They're sending a replacement for each knob.
     
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  7. TonyV225

    TonyV225 Supporting Member

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    THATS WHAT IM TALKIN ABOUT-------> SERIVICE!!! (y)(y)
     
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  8. N0NB

    N0NB Active Member

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    As I recall, Tim, you got your K3 about two months earlier than I did. I know there was a change in the knobs sometime last summer so I wonder if I got the new ones. So far everything is staying tight.
     
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  9. De_Wildfire

    De_Wildfire Member

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    The same thing happened to me and they took good care of me. Sent the knobs in three days and I was back in business.
     
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