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Do you have the squelch set correctly and does it make noise when you open it? Have you checked it by keying another radio in the same area as the radio? Check that first. If it isn't the squelch, check the speaker with a meter to see if it is connected to the wires correctly If that seems to be okay then the radio should be serviced by a tech unless you have test equipment and the knowledge and skills to do it yourself.
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