I can't honestly say that what they did was intentional. However, I had the city power crew working daily for nearly a month, going thru the entire distribution line in the neighborhood. They even piggybacked my distribution network to another one, eliminating my transformer. When all was said and done, they pulled my neighbor's meter and the noise went away. This was repeated many times just to be sure, we know it was THAT house. The city crew foreman knocked on their door and spoke with the lady of the house, explained everything, and told her the noise was pinpointed to HER house. She quickly replied: "We've been here for 5 years and haven't changed anything." She then slammed the door. So, even tho it may not have been intentional, she was aware of the situation and refused to talk about it or investigate. I didn't even have the opportunity to tell her that I would pay for the repair or the fix for the problem. Then I contacted the owner of the house. That did not go well, either. I was left with no choice but to file a complaint with uncle charlie. Believe me, it was the last thing I wanted to do and it took me two months of thinking before I acted. But, I finally did and made it as formal as I possibly could. The problem with informal complaints is that you have no way to follow the progress. The do not send updates or let you know anything, so all I could do is wait. Well, nearly 6 months after filing the complaint, the noise disappeared. BUT, I have no idea why. If it WAS the FCC, I'm home free. If not, well, it could return tomorrow.
The only thing I received from the FCC was a confirmation email with a ticket number, automated, I'm sure. An informal complaint has no way to follow, no updates, no correspondence. According to the rules, the offender is supposed to get a letter and they have 30 days to take care of the issue AND, write the FCC and me and tell the steps they took to correct the problem. I received nothing from anyone. The only way to get someone here to actually check it out is to file a formal complaint, which costs a minimum of $650.00. I chose the alternative. BUT, the informal complaint sacrifices the communication between the FCC and me. I could respond to the ticket number email, but I doubt I would get anything back.
Well, when I filled out my complaint, I mentioned the supervisor's name from the city who worked on the issue, the renter's names and the home owners names. And, gave all the addresses and phone numbers as well. I told them we tried to contact them, tried to work it out but they slammed the door and didn't want to hear it. Basically, I wrote everything that happened to show them I had exhausted my possibilities for resolution. I then cited the rules and regulations and even interpreted their own laws to make sure whomever read the complaint would understand that I know my rights as a licensed operator. They had nothing left to suggest to me. Here is the letter I wrote:
