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Broke the AF knob on my K3 - great service from Elecraft!

Discussion in 'Ham Equipment' started by Moleculo, May 10, 2011.

  1. Moleculo

    Moleculo Administrator
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    The other day I noticed that the AF knob was loose on my Elecraft K3. I got out the required alan wrench and proceeded to tighten up the two set screws that hold it in place. Unfortunately, I over tightened them and it cracked the knob badly.

    I emailed a parts request to Elecraft and was pleasantly surprised when the followed up letting me know that they would send me two replacement knobs for free! They said that they had changed the design of the knob for this exact problem and the new ones would prevent that.

    That's what I call great service!


     
    #1 Moleculo, May 10, 2011

  2. TonyV225

    TonyV225 W9WDX Amateur Radio Club Member

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    Dont get any better than that Tim!!!
     
    #2 TonyV225, May 10, 2011
  3. hookedon6

    hookedon6 W9WDX Amateur Radio Club Member

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    i don't have a K3, so, i'm asking,..........

    is there more than one knob on a K3?:blink:
     
    #3 hookedon6, May 10, 2011
  4. MrSuburban

    MrSuburban Guest

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    Yep that radios junk now wanna sell it? LOL
     
    #4 MrSuburban, May 10, 2011
  5. VA3ES

    VA3ES Old Buzzard

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    WHAT?????
    That's an outrage!!!! The very least they could do is send you a whole new rig!!!

    You call that customer service? :thumbdown:
     
    #5 VA3ES, May 10, 2011
  6. Moleculo

    Moleculo Administrator
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    There are actually two knobs on the rig of the same size/design. The RF Gain/Squelch knob is directly below the AF knob. They're sending a replacement for each knob.
     
    #6 Moleculo, May 10, 2011
  7. TonyV225

    TonyV225 W9WDX Amateur Radio Club Member

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    THATS WHAT IM TALKIN ABOUT-------> SERIVICE!!! (y)(y)
     
    #7 TonyV225, May 10, 2011
  8. N0NB

    N0NB Active Member

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    As I recall, Tim, you got your K3 about two months earlier than I did. I know there was a change in the knobs sometime last summer so I wonder if I got the new ones. So far everything is staying tight.
     
    #8 N0NB, May 18, 2011
  9. De_Wildfire

    De_Wildfire Member

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    The same thing happened to me and they took good care of me. Sent the knobs in three days and I was back in business.
     
    #9 De_Wildfire, May 19, 2011
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