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Gatekeeper
- Thread starter Greg T
- Start date
Strange. I've ordered a few times and received good quick response and some very god advice from him. Super nice guy. Something must have happened.
I spoke with him about a month ago and he told me he is still catching up, no excuses for getting a few years behind, and that he's not sure if he'll ever go back to it.
He was always excited about the work and builds so it seemed like he really enjoyed the hobby and what made his videos nice to watch. It's sad to see he might walk away from it.
I agree. I enjoyed his vids so I wanted to talk to him about a custom build. He simply said he's still way behind, her took on way too much work and people just kept sending things in without contacting him first. Now he's buried and some people have been waiting a couple of years. He said he's determined to get everyone's amp back to them in perfect working order and if it takes a couple of years, so be it.
I used to say that there should always be time to answer a customers question..... not so much for the small guy anymore.
In today's world this is now incredibly tough.
If you have any web presence at all it can turn into a flood of phone calls, e mail , text messages, FB Messenger.
So it's becoming a common thing now, someone will open shop starts fixing a few radios , maybe building/fixing a few amps, start taking some mail in work.
Suddenly you have a entire back room of stuff that you should have already gotten too, someone asks if his radio is done and you don't even remember it coming in.
Your trying, but now the nasty e mails start pilling up, some guy calls and wants you to spend a hour on the phone because he thinks he should get another 100 watts out of the 2 transistor you built him, or when he turns the voltage up to 18 volts this resistor gets hot.
He argues with you that his buddies 2 pill runs just fine at 19 volts and you must have used inferior parts.
( I used to bad mouth Joe that built dm, his customer attitude sucked and after all these years I now understand why)
Then you can't get anything done, so now answering machine gets full....
It's all down hill after that.
I have to say that guys like Nomad or Toby who tell you straight up, I can't do it now might lose a customer that wants it today. But
That's an much better option than 15 or 20 mad customers daily flooding the web with
"I sent him my 16 pill 8 months ago and he's not answering the phone, no texts......."
Or
"I paid for my parts and he never shipped.
73
Jeff
In today's world this is now incredibly tough.
If you have any web presence at all it can turn into a flood of phone calls, e mail , text messages, FB Messenger.
So it's becoming a common thing now, someone will open shop starts fixing a few radios , maybe building/fixing a few amps, start taking some mail in work.
Suddenly you have a entire back room of stuff that you should have already gotten too, someone asks if his radio is done and you don't even remember it coming in.
Your trying, but now the nasty e mails start pilling up, some guy calls and wants you to spend a hour on the phone because he thinks he should get another 100 watts out of the 2 transistor you built him, or when he turns the voltage up to 18 volts this resistor gets hot.
He argues with you that his buddies 2 pill runs just fine at 19 volts and you must have used inferior parts.
( I used to bad mouth Joe that built dm, his customer attitude sucked and after all these years I now understand why)
Then you can't get anything done, so now answering machine gets full....
It's all down hill after that.
I have to say that guys like Nomad or Toby who tell you straight up, I can't do it now might lose a customer that wants it today. But
That's an much better option than 15 or 20 mad customers daily flooding the web with
"I sent him my 16 pill 8 months ago and he's not answering the phone, no texts......."
Or
"I paid for my parts and he never shipped.
73
Jeff