Just got a replacement from Bob's CB. Looks and works like you would expect a brand new unit to. His work is that of a craftsman, and the radio arrived without a mark on it like a new unit should. Perfectly packed, unit put back in box in the original bag so nice it looked like it had never been opened to tune or mod ( not like DTB, bag ripped open, thrown back in the bag, and then shipped in a box that only had room for a little packing paper ). Each mod he made for me he professionally marked each switch with its function. Why would I settle for 80% quality service, when there is a competitor that offers 110%. Hate to tell y'all, but Dave can be kind of a crap shoot. Read other forums than this one, and you will see the other side. As we speak, Dave posted a reply on another forum apologizing to a driver for the poor install he did on his truck, pinching the coax in the door and the antenna fell off shortly down the road. ( I'm only listing one, and there are other current examples ). I'm sure you have all read on other forums about the poor packing Dave has done on some of the units he repairs? I'm glad you are all so happy with Dave, I just found someone else who sent me a unit in new condition, and did everything the way I asked for it. You all need to get out more, and then you would have a more balanced view of DTB. Keep your "little smudges and marks" ( more like 1/2 inch scatches down to metal ), I will stick with Bob's CB who shows he cares about every unit he handles and ships.