I contacted them to have warranty work done a few months ago and it was a lengthy process because they are not very prompt when it comes to returning e-mails or phone calls. I have now been in communication with them since March 19th regarding an issue with the power meter and even though the problem has been diagnosed, I'm still waiting to here what I need to do next. The last correspondence from Shawn was on March 29th where he stated that he would send me a "call tag" and I've heard nothing since. I sent a follow-up e-mail on April 2nd and still no reply.
I was wondering if anyone has had a similar experience and if there are any "tricks" to getting decent service from them.
Thanks.
I was wondering if anyone has had a similar experience and if there are any "tricks" to getting decent service from them.
Thanks.