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Heil Sound Excellent customer service

Discussion in 'General Ham Radio Discussion' started by Moleculo, Sep 17, 2019.

  1. Moleculo

    Moleculo Administrator
    Staff Member

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    Just wanted to give an unsolicited shout-out to Heil Sound for some very nice customer service. A couple of weeks ago I ordered a new band for my SM-1 shock mount (they wear out every few years) from an online retailer. The easiest way to replace the band is to take out a few of the outside tiny screws that hold the band clips in place. In the process, I dropped one under my desk never to be found again.

    So I emailed Heil asking what size they were so I could either find some or even if I could buy a few. A nice lady emailed me back asking for my address and she mailed a couple to me free of charge. I know the cost of the screws and postage was under a dollar, but the fact that someone took the time to go out of their way and make this very small gesture really impressed me.

    Thanks Heil!

    As a very small gesture of gratitude, here are some links to the really cool shock mount and Mic setup that I use on my station:

    Mount: https://www.ebay.com/itm/Heil-Sound-SM1-Shockmount-Microphone-Suspension-System-NEW-FREE-2DAY-DELIVERY/322205886580?epid=1300398048&_trkparms=ispr=1&hash=item4b04f7a874:g:u5UAAOSwtnpXl4Tt&enc=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&checksum=3222058865807d86dfde0ee5450d92629a60beae1115

    Boom (mounted on the back of desk): https://www.ebay.com/itm/Heil-Sound...363697&hash=item547297664a:g:Y2gAAOSw4u9dKa6O



    Heil GMElite Mic (mine is the older version, but this is a killer mic): https://www.ebay.com/itm/Heil-Sound...128323?hash=item1a07ed17c3:g:Yf4AAOSwWnFV-YYK
     
    Riverman and Blackcat630 like this.

  2. Blackcat630

    Blackcat630 Sr. Member

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    Heil HQ is about 40 minutes from my qth. I have talked to Bob several times in person and once on 75.. very nice man. He even showed up at our field day last year and hung out for a couple hours.. I didn't know whether to call CQ or listen to Bob's stories.. I was torn lol. It's not suprising his business would have top notch customer service.
     
    Shadetree Mechanic and Slowmover like this.
  3. SIX-SHOOTER

    SIX-SHOOTER Sr. Member

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    Pretty sure that lady would be Donna.I took one of my (2) HEIL SM1 shock mounts with me to Orlando Hamcation & Donna replaced the band for FREE for me.I could not figure it out in my old head but Donna took care of it in just a couple of minutes.I currently own (6) HEIL microphones,Two SM1 shock mounts,a foot switch & (2) thumb switches & I like them all very much.The RED HEIL FIN is my favorite microphone & it sounds AWESOME on my ICOM 7600 I have been told from all over the world.I use the HEIL PR-20 when I am Performing onstage where I sing Classic Country Music.Bob Heil is also a friend of mine & if you look at his latest Antenna Book you will see what was my TARHEEL II HF/6 meter mobile antenna on page 55 on the passenger side beds take of my 2007 Dodge Quad Cab (YES it has a HEMI in it). LOL HEIL is a great company with great people. {:>)

    SIX-SHOOTER
     
    Slowmover and Shadetree Mechanic like this.
  4. 543_Dallas

    543_Dallas Sr. Member

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    Bob is good people. He was on 3885 quite a bit back in the winter. I have a pr40. It was a hard choice between it and the re20. No regrets but I'd still like to try the re20....and the 320 and the 27
     
    Shadetree Mechanic likes this.
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