Just wanted to give an unsolicited shout-out to Heil Sound for some very nice customer service. A couple of weeks ago I ordered a new band for my SM-1 shock mount (they wear out every few years) from an online retailer. The easiest way to replace the band is to take out a few of the outside tiny screws that hold the band clips in place. In the process, I dropped one under my desk never to be found again.
So I emailed Heil asking what size they were so I could either find some or even if I could buy a few. A nice lady emailed me back asking for my address and she mailed a couple to me free of charge. I know the cost of the screws and postage was under a dollar, but the fact that someone took the time to go out of their way and make this very small gesture really impressed me.
Thanks Heil!
As a very small gesture of gratitude, here are some links to the really cool shock mount and Mic setup that I use on my station:
Mount: https://www.ebay.com/itm/Heil-Sound-SM1-Shockmount-Microphone-Suspension-System-NEW-FREE-2DAY-DELIVERY/322205886580?epid=1300398048&_trkparms=ispr=1&hash=item4b04f7a874:g:u5UAAOSwtnpXl4Tt&enc=AQAEAAAB0BPxNw+Vj6nta7CKEs3N0qVBCmNe0NG2qKA36q+Ijvkd6QnT7Ujr7z+Fk8P+mDasyP+QYW1fBGEdWafwkhSlWZy2KMXrzOqFcMlzcw9i+SvEuSCy9TeaX9HpcGKbFlsoONCjY4H7qDWVi+JpVm7tbIQMSMw2AbqmL6cFAqAipsXbwlfAu5uz02yiy1ct5AyDYb+/Wq8F40PJy2YUuMbZeRNrStGRvCORzQXsmCxACnPQcLeugyctX3H1QXW2DGFuFrAJc+HCo5VMnd9Kkz6FqpwMxczsE1d2a1tHYNzw4FlEE0F3odoiiY+bYna7IoJU0cTOJ+UuiGOHIvmEiaqQRMtLZaUNVAZcsRBtVVZZ1ueL8R8p3r29Psii6mzUSPNKj6WZagk7U7yW5ysdHiC/Ujf7zkuFdVgd5B6EvWL6NjHwCdqXSLFLVJeQMVTrVKk2zU0fYrFG4IPQqaJtV6QSeYsKOkuvtucEEPYkLLS9/8eqIueRNk1FyN9htnNIUW3Y7+vV4kAu2Pz+uGjcJ7i1LW0FAkJkOWoEbnYP85alkoIN3/YHj7sWf7pwHPEWKg3xjqHLqQJ3+rAMmS38NsljYLDzYsjFalJK1CXg7A+YQ0Ql&checksum=3222058865807d86dfde0ee5450d92629a60beae1115
Boom (mounted on the back of desk): https://www.ebay.com/itm/Heil-Sound...363697&hash=item547297664a:g:Y2gAAOSw4u9dKa6O
Heil GMElite Mic (mine is the older version, but this is a killer mic): https://www.ebay.com/itm/Heil-Sound...128323?hash=item1a07ed17c3:g:Yf4AAOSwWnFV-YYK
So I emailed Heil asking what size they were so I could either find some or even if I could buy a few. A nice lady emailed me back asking for my address and she mailed a couple to me free of charge. I know the cost of the screws and postage was under a dollar, but the fact that someone took the time to go out of their way and make this very small gesture really impressed me.
Thanks Heil!
As a very small gesture of gratitude, here are some links to the really cool shock mount and Mic setup that I use on my station:
Mount: https://www.ebay.com/itm/Heil-Sound-SM1-Shockmount-Microphone-Suspension-System-NEW-FREE-2DAY-DELIVERY/322205886580?epid=1300398048&_trkparms=ispr=1&hash=item4b04f7a874:g:u5UAAOSwtnpXl4Tt&enc=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&checksum=3222058865807d86dfde0ee5450d92629a60beae1115
Boom (mounted on the back of desk): https://www.ebay.com/itm/Heil-Sound...363697&hash=item547297664a:g:Y2gAAOSw4u9dKa6O
Heil GMElite Mic (mine is the older version, but this is a killer mic): https://www.ebay.com/itm/Heil-Sound...128323?hash=item1a07ed17c3:g:Yf4AAOSwWnFV-YYK