Just a word of warning, In January I setup a new cell phone plan with CINGULAR WIRELESS I've had so many bad experiences with these idiots it is unreal, as most people that know me can say that I am a very fair and laid back person and it does take quite a bit to tick me off, Cingular Wireless idiots are pro's at upsetting their customers. I'll list the turn of events and you tell me what you think.
1) Signed up on the internet for Cingular's 700 minute family Plan with 3 lines for $89.00 a month .
This went thru fine. But big mistake using the internet Never Again Don't do it.
2) Cingular made a written statement that I would receive the new phones within 4 to 7 days.
NOT received the phones,(after 5 calls to customer service and 14 excuses) two of them 21 days later and the other 24 days later.
3) After patiently waiting 3 weeks for our new phones I place the call to Cingular to have the phones activated. It took 3 days and 5 phone calls back and forth to Cingular just to activate the phones.
1st the assigned phone numbers were no good, then their system was not working properly. Many excuses and over three hours on the phone with them. I told the rep to log these calls as a complaint and if they don't get it corrected that I will cancel the service and will not want to pay any ETF's early termination fees. She stated that with problems that I've incurred this will not be a problem and you will not have to pay any ETF's. YAH RIGHT it gets better.
4) Then the fun starts with billing. I get my first bill for over $100 2/3 of this is for activation fees OK But I'm billed for prorated service from the time I signed up for the service
before the phones were even activated?
The next bill was even better. I get a bill for $350.00 my service should be around $89.00 a month. (The blood pressure hits a record high.) There are 6 phone numbers on the bill instead of three I'm paying for a individual plan for each line instead of the Family plan that I signed up for. I call them again on the phone again for over one hour. They try to adjust the account but can't because the service is down again, I get a commitment number so I can call back again. Call back again next day. adjustments made and told the bill will be $69.00 so I send them a payment.
Two weeks later I get a bill again # 3 now I owe $60 and late fees. Then the phone calls start from Cingular, threatened to pay the bill or the service will be shut off and will be charged to reactivate it? This is within 30 days of sending the prior months payment that was to be adjusted to the proper amount.
Bill # 4 shows up now I owe $170 instead $89.00 I call again the plan is still not set up the way I signed up for. I hit the roof.
The Cingular rep tries to set everything up properly and make adjustments again.
By this time I've had enough I don't want to do business with Cingular Wireless they can't and haven't done anything right and it doesn't look like they ever could. So I get switched to the cancel rep. I explain clearly and calmly why I want to cancel this account in detail and state I will not pay them any ETF's because of the way they handle their business. The rep replies that they did everything to correct the problems NOT and I will be charged the ETF 3 times one for each phone he kept stating that I will have to pay the ETF's. I restated my argument calmly and the rep GET THIS! hangs up on me!!!
So now after 80 days of headaches and hardship I need to pay CINGULAR $525.00 plus any service fees owed to get away from them.
Cell phone companies are the biggest scam I've ever seen and they got the public eating out of their hands. They over charge provide poor service, poor customer service and bind their customers financially. How could it be possible for a company to get away with things like this and remain in business? Why are they getting away with it?
1) Signed up on the internet for Cingular's 700 minute family Plan with 3 lines for $89.00 a month .
This went thru fine. But big mistake using the internet Never Again Don't do it.
2) Cingular made a written statement that I would receive the new phones within 4 to 7 days.
NOT received the phones,(after 5 calls to customer service and 14 excuses) two of them 21 days later and the other 24 days later.
3) After patiently waiting 3 weeks for our new phones I place the call to Cingular to have the phones activated. It took 3 days and 5 phone calls back and forth to Cingular just to activate the phones.
1st the assigned phone numbers were no good, then their system was not working properly. Many excuses and over three hours on the phone with them. I told the rep to log these calls as a complaint and if they don't get it corrected that I will cancel the service and will not want to pay any ETF's early termination fees. She stated that with problems that I've incurred this will not be a problem and you will not have to pay any ETF's. YAH RIGHT it gets better.
4) Then the fun starts with billing. I get my first bill for over $100 2/3 of this is for activation fees OK But I'm billed for prorated service from the time I signed up for the service
before the phones were even activated?
The next bill was even better. I get a bill for $350.00 my service should be around $89.00 a month. (The blood pressure hits a record high.) There are 6 phone numbers on the bill instead of three I'm paying for a individual plan for each line instead of the Family plan that I signed up for. I call them again on the phone again for over one hour. They try to adjust the account but can't because the service is down again, I get a commitment number so I can call back again. Call back again next day. adjustments made and told the bill will be $69.00 so I send them a payment.
Two weeks later I get a bill again # 3 now I owe $60 and late fees. Then the phone calls start from Cingular, threatened to pay the bill or the service will be shut off and will be charged to reactivate it? This is within 30 days of sending the prior months payment that was to be adjusted to the proper amount.
Bill # 4 shows up now I owe $170 instead $89.00 I call again the plan is still not set up the way I signed up for. I hit the roof.
The Cingular rep tries to set everything up properly and make adjustments again.
By this time I've had enough I don't want to do business with Cingular Wireless they can't and haven't done anything right and it doesn't look like they ever could. So I get switched to the cancel rep. I explain clearly and calmly why I want to cancel this account in detail and state I will not pay them any ETF's because of the way they handle their business. The rep replies that they did everything to correct the problems NOT and I will be charged the ETF 3 times one for each phone he kept stating that I will have to pay the ETF's. I restated my argument calmly and the rep GET THIS! hangs up on me!!!
So now after 80 days of headaches and hardship I need to pay CINGULAR $525.00 plus any service fees owed to get away from them.
Cell phone companies are the biggest scam I've ever seen and they got the public eating out of their hands. They over charge provide poor service, poor customer service and bind their customers financially. How could it be possible for a company to get away with things like this and remain in business? Why are they getting away with it?
