Message received from Mr. Ray Novak today, March 17, 2020.
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IC-7610 DISPLAY
Warranty Repair Notice
Customers, dealers, and service departments reported a condition with the IC-7610’s LCD module. This condition is called “Image Retention”, which is similar to the “Burn-in” that would occur with CRT displays. This is a random issue, meaning this condition will not occur in every LCD module. The “Image Retention” issue happens within 4 months of use, so if the display shows no signs of image retention after 6 months, then chance of failure are low. This only affected certain production runs from the display supplier. The fix for this issue is a display replacement. Icom sourced a new display from a new supplier to eliminate chances of reoccurrence in the replacement displays and in current production radios.
We will perform warranty repairs on radios with the “Image Retention” issue on an appointment only basis at the Kirkland, WA repair center. Setup appointments via email or call to our Icom America Service department starting Monday, March 16, 2020.
• Email: Service@...
• Phone: (800) 306-1380
The following information is required upon contacting us:
• Name
• 7610 Serial number
• Email address
• Phone number
We will send a confirmation email confirming details along with a Service Request Form. Appointments will be made on a first come, first serviced basis. To be fair to everyone with the IC-7610 Image Retention issue, there will not be an expedited process. Please ship all radios to the Kirkland, WA Repair Facility a few days prior to the appointment date to ensure the radio is available for the scheduled appointment time. If for some reason a radio is not available for repair at the scheduled time, all efforts will be made to get the radio into the next possible timeslot. Please do not send in your radio without a scheduled appointment as this will delay the repair of your radio.
Date: 03/17/2020 | Volume: 20:12
©2019 Icom America Inc. The Icom logo is a registered trademark of Icom Inc.
AMATEUR | salesbulletin
Icom America will only repair under warranty radios exhibiting this issue. Those wanting their display replaced as a precautionary measure will be issued an estimate for the replacement cost as a non-warranty repair. We will honor an extended warranty period for radios with the original display.
In accordance to our warranty policy, shipment costs of the radio to the Icom Repair Facility is at the cost of the radio owner and Icom America will return the radios via ground shipping at no charge to the customer.
Thank you for your trust in Icom, Icom products, and most importantly, your patience while we worked through the process of finding a new display vendor after the original vendor went out of business.
Packing your radio:
We see several radios sent in for repair damaged due to improper packaging. We highly advise using Icom’s recommended packaging instructions for safe delivery to Icom America.
************************************************************
IC-7610 DISPLAY
Warranty Repair Notice
Customers, dealers, and service departments reported a condition with the IC-7610’s LCD module. This condition is called “Image Retention”, which is similar to the “Burn-in” that would occur with CRT displays. This is a random issue, meaning this condition will not occur in every LCD module. The “Image Retention” issue happens within 4 months of use, so if the display shows no signs of image retention after 6 months, then chance of failure are low. This only affected certain production runs from the display supplier. The fix for this issue is a display replacement. Icom sourced a new display from a new supplier to eliminate chances of reoccurrence in the replacement displays and in current production radios.
We will perform warranty repairs on radios with the “Image Retention” issue on an appointment only basis at the Kirkland, WA repair center. Setup appointments via email or call to our Icom America Service department starting Monday, March 16, 2020.
• Email: Service@...
• Phone: (800) 306-1380
The following information is required upon contacting us:
• Name
• 7610 Serial number
• Email address
• Phone number
We will send a confirmation email confirming details along with a Service Request Form. Appointments will be made on a first come, first serviced basis. To be fair to everyone with the IC-7610 Image Retention issue, there will not be an expedited process. Please ship all radios to the Kirkland, WA Repair Facility a few days prior to the appointment date to ensure the radio is available for the scheduled appointment time. If for some reason a radio is not available for repair at the scheduled time, all efforts will be made to get the radio into the next possible timeslot. Please do not send in your radio without a scheduled appointment as this will delay the repair of your radio.
Date: 03/17/2020 | Volume: 20:12
©2019 Icom America Inc. The Icom logo is a registered trademark of Icom Inc.
AMATEUR | salesbulletin
Icom America will only repair under warranty radios exhibiting this issue. Those wanting their display replaced as a precautionary measure will be issued an estimate for the replacement cost as a non-warranty repair. We will honor an extended warranty period for radios with the original display.
In accordance to our warranty policy, shipment costs of the radio to the Icom Repair Facility is at the cost of the radio owner and Icom America will return the radios via ground shipping at no charge to the customer.
Thank you for your trust in Icom, Icom products, and most importantly, your patience while we worked through the process of finding a new display vendor after the original vendor went out of business.
Packing your radio:
We see several radios sent in for repair damaged due to improper packaging. We highly advise using Icom’s recommended packaging instructions for safe delivery to Icom America.
